Accessibility
Chocolate Nation aims to be not only the largest, but also the tastiest and most fun chocolate experience museum—even for people with special needs or disabilities. We’re happy to help you plan your visit.
The entire museum is wheelchair accessible, with wide hallways and elevators. Visitors with limited mobility or who use a wheelchair can use the entrance to the left of Chocolate Nation’s main entrance. A special elevator is available there. Our staff will be happy to assist you on-site.
A necessary companion for someone with a disability must purchase a ticket at the ticket counter and will receive a 50% discount. This ticket cannot be purchased online due to on-site verification.
A wheelchair is also available and can easily be reserved in advance. Contact us at info@chocolatenation.be, and we’ll be happy to provide you with more information.
For deaf and hard-of-hearing visitors, we offer a user-friendly app that allows them to explore the museum with text and visual support. The app is available in Dutch, French, English, German, and Spanish. Please let our ticket counter know that you are deaf or hard of hearing, and we will provide you with tailored assistance.
In addition, you can connect the audio from our audio guides to another “speaker” (such as headphones or a hearing loop) by plugging the audio jack of that device into the audio jack input on the bottom of the audio guide. The audio from the audio guide will then be transmitted through this audio jack.
The necessary companion of a person with a disability must purchase a ticket at the ticket counter and will receive a 50% discount. This ticket cannot be purchased online due to on-site verification.
Projections, sound, and lighting are used in various areas of Chocolate Nation. This is part of the museum experience. For some people, this can be a trigger.
If you have photosensitive epilepsy, it may be advisable to bring earplugs or sunglasses. Please feel free to contact us in advance. We’d be happy to provide you with information about the tour, any potentially stimulating effects, and how to make your visit more comfortable.
Chocolate Nation is an interactive museum consisting of 15 themed rooms that you walk through with an audio guide. The first rooms are rather dark and have automatic doors. This means you may sometimes have to wait briefly in a room until the passageway opens. This can feel overwhelming for visitors with claustrophobia.
Try to visit the museum in the morning or during quieter times; fewer crowds can help reduce the feeling of being confined.
Upon arrival or at the ticket counter, ask if it’s possible to skip difficult sections or move through them more quickly. We’re happy to provide personalized assistance.
Every visitor receives an individual audio guide, allowing you to set your own pace.
Some visitors may find certain parts of the experience to be sensory-intense. The first areas of the museum include dark rooms, automatic doors, changing lights, sounds, and projections.
We’ve created a guide specifically for our visitors with autism. Please read this guide carefully in advance at so you have a clear idea of what to expect.
Try to plan your visit for quieter times (during the week rather than on weekends or during holiday periods). This way, you can minimize additional unpredictable stimuli as much as possible.
Because we use audio guides inside the museum, blind visitors can access all the information. In addition, their senses of taste and touch are also stimulated. It is recommended that they bring a companion.
The necessary companion of a person with a disability must purchase a ticket at the ticket counter and will receive a 50% discount. This ticket cannot be purchased online due to on-site verification.
Service dogs and guide dogs are permitted in the museum.
