Pralines maken in het museum

Our frequently asked questions

Here is an overview of frequently asked questions and answers. If your hunger for chocolate persists, contact us by sending an e-mail to info@tbce.be

What are the opening hours of the experience?

Chocolate Nation is open daily, from 1030 AM to 9:00 PM. The last tour starts at 7:30 PM.

What are the opening hours of the shop?

The shop is open from 10:00 AM to 9:00 PM.

Is Chocolate Nation open on official holidays?

Yes. Chocolate Nation is open 7 days week, including official holidays. 

Can I be given a tour in the museum?

No separate tours are provided. You receive an audio guide which leads you through the experience.

How long does a visit to Chocolate Nation take?

A visit to our experience usually takes between 60 and 90 minutes.

Are there special activities for children?

The experience features Le Petit Chocolatier, a special chocolate experience tailor made for children. 

May I take photos during the experience?

Yes, you may take photos. We would really like to see your photos via Instagram or Facebook. Please use the #chocolatenation

Does the museum have a priority lane?

No. The experience starts every 5 minutes in groups of 20 to 25 persons maximum. Waiting times will be limited.

Is it necessary to print e-tickets?

No. We can scan your e-ticket on your smartphone.

Is it possible to reserve or order admission tickets in advance?

Certainly! You can order your tickets online via our website. 

Can gift vouchers be purchased?

Certainly. We have gift vouchers whose value you determine yourself. The gift vouchers can be used to make purchases in our shop or to gain admission to Chocolate Nation. Do you want to treat someone to waffle chips or to a fine dinner in the Restaurant Octave? You can do so with our voucher!

Can I bring my dog to the museum?

No. Unfortunately, animals are not allowed in the museum unless they are guide dogs for the blind.

Is Chocolate Nation accessible for wheelchair users?

Yes, we are accessible for wheelchair users.

In which languages are the audio guides available?

The audio guides, which provide more explanations about the different experience premises, are available in Dutch, French, English, German and Spanish.

Are there lockers available?

Yes, free lockers are available at the entrance of Chocolate Nation where you can leave your jackets, bags and rucksacks.

Can I leave my pushchair somewhere?

Yes, there is a separate cloakroom available for pushchairs.

Is Chocolate Nation suitable for children? Is there a separate tour for them?

Children are of course welcome.
​‘Le petit Chocolatier’ guides them through the museum in an engaging and playful manner.

Do you have a loyalty card? 

Yes, absolutely. 1 purchase of € 10 in our Chocolate Nation Shop will give you a stamp on your loyalty card. Once you have 10 stamps, you get a 10% discount on our shop products (not valid on tickets and gift vouchers). 

Can I bring food and drinks into the museum? 

Only bottles of water are allowed.

Is Chocolate Nation suitable for deaf people?

Yes, absolutely, they will receive a document where the information of the audio guide is written down.